1. What is the best way to communicate with the Design Team?
To effectively communicate with the team, you can reach out through various channels like toll-free phone, email, or live chat. Alternatively, you can directly contact your project manager or business consultant, and they will respond as soon as possible, typically within 24-48 working hours. Once you become part of the team, they will provide you with the best possible assistance and guide you through the project and beyond.
2. What information or materials do I need to provide before the design process can commence?
After you have chosen the package you need, you have the liberty to submit anything that you believe is even remotely related. You will receive a concise form where you can attach any relevant attachments for your project. We encourage you to unleash your imagination, as your creative ideas, combined with our approach, will help you create something unique and gain a competitive advantage. You can submit various types of content, including pictures, audio, video, quotes, or book references, as long as they are even slightly connected to your project.
3. How long does it typically take to complete the process?
Typically, we deliver the first initial design sample for your project within 24-48 working hours, which is our standard Turnaround time. However, this timeframe may vary depending on the complexity and urgency of our client’s requirements.
4. What if I have an urgent requirement?
We recognize that some clients have urgent business needs, and we can accommodate rush orders for an additional fee.
5. What are the available payment methods?
We offer various payment methods, including PayPal, Bank Wire transfers, credit cards, and debit cards. If you require any help with payments, our billing department is always available to assist you.
6. Can I request a customized package if I cannot find a package that precisely meets my requirements and preferences?
Certainly, you can communicate your specific requirements to our advisor, and we will create a customized package that precisely meets your needs.
7. Do you have a policy for refunds?
Indeed, we do offer a refund policy, and you can find more information about it by visiting our terms and conditions page.
8. Do you accept orders for adult content?
We do not accept orders for adult content.
9. Is it possible to make direct payments through your website?
Certainly, you can make payments easily and securely through our website. The payment process is straightforward and safe.
Queries about Logos
1. When can I expect to receive the final files of my Logo?
You should receive it within 2 to 4 business days.
2. What happens if I am not satisfied with the Logo Design?
We are committed to ensuring 100% satisfaction and providing unlimited revisions. You can collaborate with us to refine the designs until you are completely satisfied with the final outcome.
3. What file formats will my logo design be provided in?
Depending on the package you choose, you will receive vector formats such as AI, EPS, PSD, as well as image formats like GIF, TIFF, PNG, and PDF.
4. Is it possible to print the logo design on stationery?
Certainly, by using the source file of the finalized logo, you can easily incorporate the brand image onto various items such as office stationery, business cards, and mugs through a print shop.
Questions about Printing
1. Can you tell me approximately how long it will take to receive my prints?
Your prints should arrive within a timeframe of around 6 to 8 working days.
2. Are copywriting services offered by your company?
Certainly, we provide copywriting services.
3. What if I am dissatisfied with the service received?
Rest assured, we provide an unlimited number of revisions to ensure your complete satisfaction. We also offer a 100% satisfaction guarantee.
Queries related to Social Media
1. For which social media platforms do you offer design services?
We offer design services for popular social media platforms such as Facebook, Twitter, TikTok, and YouTube. If you have any additional social media requirements, please let us know and we'll do our best to fulfill your needs.
2. What is the typical turnaround time for social media designs?
The standard time for social media design is approximately 2 to 4 working days.
Inquiries related to Professional Websites
1. Can you explain the steps involved in designing and developing a business website?
We'll provide you with a design layout within 24 to 48 working hours. You can request unlimited revisions until you're completely satisfied with the design. After finalizing the design, we move on to the development phase where we do coding and integrate content. We'll send you a demo link for you to test the website's functionality and appearance. Once you've approved the website, we'll make it live.
Queries related to Video Animation
1. Do we need a video?
A video is essential for various purposes, including promoting and displaying products, building corporate image, explaining complex software, highlighting your business's unique selling point, providing sales training, and more
Inquiries related to Search Engine Optimization (SEO)
1. What are the reasons to consider SEO?
SEO is crucial for improving search engine rankings, increasing exposure and visibility, and generating more clicks and orders. Additionally, we provide services for optimizing mobile apps (ASO) and YouTube videos.
2. What is the maximum number of keywords that can be chosen?
Our SEO team will provide guidance on selecting the most effective keywords to achieve a higher ranking, and you can choose your package based on that advice.
3. Can I expect to receive reports on the progress of my SEO campaign?
You will receive monthly reports analyzing the progress of your SEO campaign and detailing any improvements made.
